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  STORE LOCATION  LOCATION  |  M-F 10-7 | Sat 10-6 | Sun CLOSED

Information Security

Alter Ego Sports is dedicated to the privacy of our customer's personal information. Although the site does collect some information (such as internet address, browser in use, etc.) this is in no way shared with anyone outside of Alter Ego Sports, and will not be sold to any third parties. Additionally, information gathered through user's accounts will also be kept in the most strict privacy, and will not be sold to outside sources, but only for the use of providing the best customer service to our customers.

Prices and Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, we do make mistakes and there may be items that are listed online that are incorrect. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. If a regular price seems to good to be true, it is likely an error. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

Site Errors and Order Processing

Additionally, Alter Ego Sports is not responsible for typographical errors. If an error does exist, Alter Ego Sports will notify the customer of the error, and will strive to fix the problem.

Backorders and Substitutions

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will contact you and inform you of the delay. If there are remaining, ready-to-ship items that you want, we will only bill your credit card for merchandise that is actually shipped. A refund may be implemented for any unavailable items.

If you'd like us to hold your order for backordered items, please email us. We will do our best to inform you what is going to ship and how long a back order will be.

In many cases, we will have similar products which may suit your needs (perhaps in a different colour or from a different manufacturer). We will suggest such items and leave it up to you - you don't need to worry about arbitrary substitutions!

In Store Pickup

Most orders will usually be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. It is always recommended that you call before you come down to the shop, to ensure that everything is in order.

Unless special arrangements are made in advance, orders need to be picked up within 5 business days or a 15% restocking fee will be charged. If you know you will be a few days late, a simple call will suffice to avoid any fees and hassles.

Returns/Exchanges

ONLINE SALES

You may return most online merchandise within 30 days of the original invoice date. Certain products may not be returned for any reason, including custom orders, and undergarments. All returns must be accompanied by a RETURN AUTHORIZATION NUMBER. To obtain your RAN, please call or email us what you want to return and why. If a return is deemed acceptable, we will issue a RAN. Please make sure your RAN is printed clearly on the outside of your package.

All online returns must meet the following conditions:

  • Must be returned within 30 days of the original invoice date.
  • Must be returned in new condition (unused).
  • Must be returned in the original packaging.
  • Must be properly packaged for shipping within a sturdy box or shipping envelope.
  • Must include a copy of the original sales receipt, email confirmation, or letter with full name and order number.
  • Must be clearly marked with RAN. If we are unable to determine whom the item belongs to, it will be returned to the sender.

All returns for refund will incur a 15%-35% restocking fee and will not be reimbursed for shipping expenses incurred by Alter Ego Sports. Even if you received discounted shipping, your return will be subject to an actual cost of shipping deduction.

Alter Ego Sports will reimburse 100% of the purchase amount including shipping and handling on merchandise that was sent in our error; however, Alter Ego Sports will not be held responsible for return shipping where Alter Ego Sports was not in error. Alter Ego Sports will not accept any returns shipped Collect or COD.

All items are thoroughly inspected before any action is taken regarding exchanges and/or returns.

Send returns to:

Alter Ego Sports
1605 Pembina Hwy
Winnipeg, Manitoba, Canada
R3T 3Y6


IN STORE SALES

You may return most merchandise bought in store within 14 days of the original invoice date for an exchange or in store credit. Certain products may not be returned for any reason, including water bottles, custom orders and undergarments. Undergarments include such items as bike shorts, first layer garments, and long underwear. 

Bicycles can be exchanged within 14 days. Bikes to be refunded will be subject to a 10% restocking fee.

All returns for a refund of layaway items and special orders will be subject to a 15-35% restocking fee at the discretion of Alter Ego Sports.  All Layaway orders with balances past 60 days will be subject to a 2% per month, 24% per annum service charge.   

All in store returns must meet the following conditions:

  • Must be returned within 14 days of the original invoice date.
  • Must be returned in new condition (unused).
  • Must be returned in the original packaging.
  • Must include a copy of the original sales receipt. 

All items are thoroughly inspected before any action is taken regarding exchanges and/or returns.