Skip to main content

How Appointments Work

Customers are encouraged to submit their appointment request as soon as possible. Please note, if you bought your bike from us and are booking an appointment for your a blackout period is free annual Read to Roll Package, we have implemented a blackout window from April 1st to June 30th. If you are in a jam and you absolutely need your tune up booked during the blackout, you will receive 50% off the regular tuneup price. By scheduling your appointment as early as possible, you ensure that we only have your equipment for the minimum time needed to get you out enjoying the outdoors!

  1. Your equipment MUST be brought in to the store the day before your appointment is scheduled. If your equipment is in need of considerable service, or if parts need to be ordered, bring it in as soon as you can to avoid delays.
  2. Any appointments that are NOT brought in the day before their appointment date will be removed.
  3. Your equipment will be assessed at dropoff, to identify any additional work that may be needed as well as any additional parts that may need to be ordered.
  4. Appointment date(s) do not take into consideration additional time required to order parts or perform service not scheduled. To avoid delays, bring in your equipment as soon as possible after your appointment is made if you believe there will be additional work required.
  5. Once we receive your appointment request, we will schedule your service in the system and email you back with a scheduled date.

To select or deselect multiple options, hold the "Ctrl" key when clicking.
For multiple pieces of equipment, please list all makes and models. For customers scheduling bike fittings, enter "Bike Fitting".

If you are dropping more more than 1 piece of equipment of the same type (i.e. 2 bikes) please note what is required per piece of equipment in the section below.

Enter the service work that you require. Be as thorough as you can when explaining any issues you are having with the equipment you are bringing in.
You must drop your bike off the day before the pickup day.